Our Services

BPO Services

AI Quality & Coaching

Product Intelligence

From zero to fully operational. Voice, chat, email, social, and blended models
Ideal For: Startups/Scale-ups needing fast ramp and brand protection.

Auto QA across 100% of interactions plus coaching loops to boost CSAT. Reports: Trends by queue, topic, and agent. Top failure analysis.

We structure your support data into insights your Product team can actually use.

Book a 30-Minute

CX Strategy Call

Get a clear, practical view of how your customer operations can perform better fast.

In a focused 30-minute call, our CX experts will assess your current setup, identify gaps, and outline concrete opportunities to improve efficiency, quality, and scale.

About Us

HourusCX is a customer experience, BPO, and AI-driven operations partner built by practitioners not agencies.

Our leadership team brings 15+ years of combined experience building and scaling customer operations across high-growth and enterprise environments. Collectively, we’ve taken CX teams from early-stage setups to 200+ agents, operating across multiple regions, industries, and customer volumes.

Experience includes prior leadership and operational roles across organizations such as SWVL, Emaar, Careem, MaxAB, and other regional and global businesses.

Contact Us

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